| |
| |
Ordering Information
Ordering Online
Online Pricing
Online Processing
Order Acceptance Policy and Security Interest
Order Processing
Purchase Orders
Taxes
Changes to Orders
Receiving Shipments
|
Ordering Online
Placing orders online is quick and easy and allows you to check the status and shipments of orders placed. Ordering online also offers you the benefit of being able to view the status of your purchase order. EZ Automation strives to keep our web site up-to-date and to keep our customers aware of new products that are coming out on a regular basis. Our website www.EZAutomation.eu.com features a full range of our products and accessories. Actual ordering of these products takes place through our Online Shop, which you can go to any time by clicking on Online Shop at the top of every page.
Online Pricing
Our on-line pricing is reflected using EURO and is the only currency that our company will trade in. We strive to ensure that our on-line pricing is in agreement with our printed desk references but if you happen to notice a pricing discrepancy please notify us immediately and we will honor the most recent price list posted.
Online Processing
Once you complete your on-line order it is automatically entered into our system. We will send to your email address an alert confirming that we have received your order. We ship all orders on the day the order is entered if it is received before 15.00 on a normal business day, providing the payment conditions are met.
You can find Same-day shipping deadlines, carrier options and shipping charges information on the shipping/payment information page.
Order Acceptance Policy and
Security Interest
EZAutomation’s standard terms and conditions govern the transaction of accepting your PO and shipping the products pursuant to the PO. This applies to all POs whether by phone, fax, mail or online. If your PO or any other correspondence lists any terms different than ours, we may process the order but not accept your terms. We also reserve the right to change our terms and conditions at any time prior to shipment of your order. Your acceptance of the shipment of goods from EZAutomation confirms your acceptance of our terms and conditions. These terms and conditions are clearly spelled out in this catalog and in our Online Shop and shall govern all transactions relating to EZAutomation products. You may inquire about our existing terms and conditions at any time. EZAutomation also maintains a Security Interest in all goods shipped but not paid. We reserve the right to repossess any of our products either at your facility or shipped to your end customer, if we have not been fully paid for these products in accordance with our terms and conditions.
Order Processing
We encourage existing customers to place orders on-line using your respective account numbers. If you are a new customer, please contact Customer Support and they will assign you an account number. On-line orders are processed as soon as they are received into the business system pending no credit or shipping questions. If you prefer to mail or fax your orders it is our goal to input all orders the same day that they are received. Any orders that we receive over the weekend or on a holiday will be entered into our system the next operating business day.
Please note: It is our policy to verify all orders from new customers.
Purchase Orders
It is not EZAutomation’s policy to require the confirmation of telephone purchase orders. If your company prefers to confirm their purchase orders; we recommend that the label plainly states that the order is a confirmation of a purchase order. Your cooperation will help to eliminate unnecessary duplicate order entries. Only EZAutomation terms and Conditions will apply.
Taxes
All prices on our Website, in our Online Shop, in our Catalog and in our Price list are without Value Added Tax. When the products are shipped to customers in countries inside the EC and outside Germany, we need the VAT number of the customer. When this number is not available, we are forced to add German Value Added Tax to the order. Value Added Tax is always added to orders shipped in Germany. Customs and other Taxes may be charged to orders which are shipped to companies outside the EC. This will however not appear on the invoice and has to be paid seperately by the customer.
Changes to Orders
Due to our pledge that offers same day shipping and same day order processing; any changes that need to be made on an order that you have placed must be made before the actual order is entered into our system. Because of our quick order processing times, there is not much time for an order to be changed. Once our customer service representatives enter the order into the system; the order can not be changed. It is highly recommended that you review your orders and ask any pertinent questions you may have before submitting the final purchase order due to the limited time span you have for changes.
Receiving Shipments
We encourage all deliveries to be inspected promptly upon arrival. If it comes to your attention that there are any shortages or discrepancies it is imperative that you notify us within 48 hours of receipt.
|
|
|
| |
| |
Phone Orders
Phone: +49 (0) 2161 464470
Our goal is to assist you in placing your order in the most pleasant, sensible and efficient way possible...the EZAutomation way! Our customer service representatives enjoy speaking with our customers and are dedicated to providing fast and friendly service. In the rare occasion that we cannot answer your call right away, please wait for the next available representative.
Fax Orders
Fax: + 49 (0) 2161 4644719
Our fax machines are available 24 hours a day. If you place an order over a weekend or on a national holiday, your order will be processed the following business day. All of our standard terms and conditions will still apply to your order. Our goal is to be able to enter all faxed orders the same day they are received. Once we enter your order into our system we will fax or email you a confirmation of your order.
When placing a fax order, just download the order form and fax to us for EZ ordering:
EZAutomation Order Form - pdf
Mail Orders
EZAutomation
div. Uticor Automation GmbH
Kuenkelstrasse 44
D-41063 Moenchengladbach
Germany
If you wish to place an order with our company by mail please fill out your company’s order form and drop it off at a mailbox or post office near you.
Ordering through Distributors
We are quite selective about hiring Distributors to provide you Local support. We train them and certify them. We expect a very high degree of service from them on order processing and deliveries. However, if you feel more comfortable dealing directly with the factory, please do so. Our technical support is available to all EZ Family products irrespective of where you bought the product.
|
|
