| |
| |
Shipping Information
Shipping Carriers
Shipment Methods
Shipping Orders
Insurance
Shipment Inquiries
Shipping and Handling Charges
Notes on Delivery
Notes on Same-day shipping deadlines
Payment Options (Listed to the right)
|
Shipping Carriers
Standard delivery is for the time being via UPS. If you would like to use a carrier other than UPS please contact us for further details.
Shipment Methods
UPS Standard delivery is based on how far away your location is in relation to Moenchengladbach, Germany. Faster deliveries are available with the following options:
• UPS Express
• UPS Express Plus
Shipping Orders
As a general rule of thumb; all received orders that come in before our shipping deadline of 15.00, will be shipped on the same business day. Any orders received after the shipping deadline will be shipped out the following business day. Any new customers wishing to open a credit account with us will need to allow up to two working business days for credit verification.
In order to take advantage of our same day shipping guarantee, your order must be paid by credit card or you must have an open credit account with our company that is current and in good standing. If your payment by credit card is declined, your open credit account with our company is past due, or your order amount exceeds your credit limit, there is the possibility that your order may be delayed.
Insurance
Since it is our policy to ship all of our goods FOB Moenchengladbach, Germany, the risk of loss transfers to you once we deliver the goods to the carrier of your choice. To ensure against potential loss or unusual damage to your order, you have the option to purchase insurance at your expense (online orders have insurance automatically included in the shipping charges). If you are interested in purchasing insurance for your shipment please ask our customer support to calculate the cost for you when you are finished placing your order. The cost for the insurance will be added on to your invoice if you decide to purchase it.
Shipment Inquiries
If you believe that your shipment has been delayed or was incomplete upon arrival, please take into consideration the following items before you call to inquire about your order:
• Allow a sufficient amount of time for your shipment to arrive. Please be aware that various carriers schedule multiple shipments which may delay your shipments.
If you have reason to believe that your shipment has indeed been delayed you can track your order on-line by accessing the UPS shipment tracking feature.
• It may be beneficial to notify your receiving department of the delayed shipment. There are times when receiving may not have had the opportunity to check the shipment in yet or the shipment is merely waiting in receiving to be delivered to the designated party.
• Please be sure to complete a thorough inspection of all the packages you receive to ensure that you locate any small items that may be concealed by the packing material.
• It would be in your best interest to inspect all deliveries immediately upon arrival. Please notify us within 48 hours of receipt of your order for any suspected shortages or discrepancies so that we may resolve the issue in a timely matter.
Shipping and Handling Charges
Shipping charges are calculated based on a flat fee per order value and any additional special surcharges. Please refer to the
shipping costs calculated in our Online Shop, when you are placing an order.
Notes on Delivery
Please make note of the following guidelines, restrictions and/or exceptions on delivery times:
• All shipments depend upon stock availability.
• Delivery times are based upon freight carriers’ policies and procedures. We cannot guarantee delivery times.
Notes on Same-Day
Shipping Deadlines
• Same-day shipping only applies to UPS shipments.
• For same-day shipping, place order before 15.00.
• We do not ship on Saturday, Sunday or holidays. |
|
|
| |
| |
Payment Options
Credit Accounts
Purchase orders are accepted by our company by customers who have an approved account with us. If you are interested in setting up an open credit account with us; you can get the process started for your approval with your first order. If you are placing your first order via our web site; you must complete the on-line credit application.
Credit Account Terms
Orders are invoiced the day of shipment with our credit account terms being Net 30 days. Our shipping terms are FOB Moenchengladbach, Germany with freight prepaid and included on the invoice. All accounts are payable in full within 30 days of the date of invoice.
You will need to reinstate your account if you wish to place an order on an account that has been inactive for a period of time of one year or longer. In order to verify your credit information; it may take up to two business days to process your account information.
Maintaining our competitive prices and offering our exceptional customer service and tech support is all dependent on our customers keeping their account balances current. In the event that your account exceeds the 30 day payable time frame; your account will be subject to interest charges of 1.5 percent per month (18% APR) on the remaining unpaid balance where allowable by law, as well as attorney’s fees, court costs, and other costs of collections. Our company has the right to suspend credit accounts without notice.
Credit Card
We accept the following major credit cards: VISA and MasterCard. All orders that are being paid for, using a major credit card must be approved prior to shipment. The response time will be dependent on the credit card verification process so it is imperative to have your order ready before 15.00 in order for us to be able to meet the shipping deadline. In the event that a problem arises, we will contact you immediately, by phone or e-mail, to advise you of the delay and the details of the problem which will in turn minimize the delay of your shipment.
Advanced Payment by Bank Transfer
We offer the option of advanced payment for all orders. When you order through our Online Shop, you will find all necessary bank information when you place the order and when you receive the acknowledgment by Email.
Terms and Conditions
EZAutomation’s terms and conditions apply to all orders and we do not allow any deviation from our terms of agreement.
|
|
